Returns & Refunds Policy

We want you to love your Lupaflow gear. If something isn’t quite right, you have 14 days from the date you receive your item to request a return and refund.

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Return Conditions:

• Items must be unused, unwashed, and in the exact same condition that you received them.

• Products must be returned in their original packaging with all tags attached.

• Due to hygiene reasons, we cannot accept returns on used Yoga Mats, Acupressure Mats, or inner apparel unless they arrive damaged.

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Return Shipping Costs:

Change of Mind / Cancellation: If you change your mind and wish to return an item under your statutory 14-day cancellation period, you will be responsible for paying the direct cost of returning the goods to us. We highly recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee that we will receive your returned item, and the goods remain your responsibility until they reach us.

Faulty or Incorrect Items: If you are returning an item because it is faulty, damaged, or not as described upon arrival, we will cover the return shipping costs. In such cases, please contact our customer support team before sending the item back, so we can provide you with a pre-paid return label or arrange the return process.

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How to Initiate a Return: To start a return, please contact our support team at mariana.ferreira.wix@gmail.com. Do not send your purchase back to the manufacturer address on the package, as our team will provide you with the correct UK return instructions.

Refunds: Once your return is received and inspected, we will process your refund directly to your original payment method within 5–7 business days.

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