Returns & Refunds Policy

We want you to love your Lupaflow gear. If something isn’t quite right, you have 14 days from the date you receive your item to request a return and refund.

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Return Conditions:

• Items must be unused, unwashed, and in the exact same condition that you received them.

• Products must be returned in their original packaging with all tags attached.

• Due to hygiene reasons, we cannot accept returns on used Yoga Mats, Acupressure Mats, or inner apparel unless they arrive damaged.

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How to Initiate a Return: To start a return, please contact our support team at mariana.ferreira.wix@gmail.com. Do not send your purchase back to the manufacturer address on the package, as our team will provide you with the correct UK return instructions.

Refunds: Once your return is received and inspected, we will process your refund directly to your original payment method within 5–7 business days.